DENIS KHANTIMIROV. CUSTOMER OPPORTUNISM AFTER SERVICE FAILURES: INSIGHTS FROM THE THEORY OF PLANNED BEHAVIOR. PEOPLE: International Journal of Social Sciences, [S. l.], p. 780–781, 2026. DOI: 10.20319/icssh.2026.780781. Disponível em: https://www.grdspublishing.org/index.php/people/article/view/3335. Acesso em: 20 oct. 2026.