THE KNOWLEDGE-SHARING CULTURE IN AN OPERATIONAL EXCELLENCE PLANT AS COMPETITIVE ADVANTAGE FOR FORWARD-THINKING ORGANIZATIONS
Keywords:Knowledge Sharing, Competitive Intelligence, Effects, Organisational, Learning
Although knowledge sharing has been discussed quite a bit in the literature, the mediating and moderating mechanisms that influence team members in knowledge sharing to move from connecting with each other to building social capital and consequently engaging in knowledge sharing are still largely unexplored. This paper aims to shed light on the currently poorly understood knowledge flow of project managers across the value chain in the food-mass-production industry and to show the significance of competitive intelligence for plants in in the mass-production industry, the influence of competitive intelligence on strategic decisions, especially on positioning decisions, and the extent to which this process is influenced by the development of external influences and framework conditions. The findings are based on a literature review and the author’s five years of action research in the foot-packaging industry, supplemented by his annual audits. Unfortunately, literature examining the influence of organizational culture on knowledge sharing behaviours is not widely available. Thus, this paper is a methodological-theoretical attempt to review the literature on knowledge sharing examples, and thoroughly parses the knowledge gaps and potential pitfalls of misunderstanding. Unfortunately, literature examining the influence of organizational culture on knowledge sharing behaviours is not widely available. The results of this paper enrich the theory of organizational culture and knowledge management and help policy makers in providing measures to develop knowledge sharing behaviours.
Aboelmaged, M. G. (2018). Knowledge sharing through enterprise social network (ESN) systems: motivational drivers and their impact on employees’ productivity, Journal of Knowledge Management, 22(2), 362-383. https://doi.org/10.1108/JKM-05-2017-0188
Attewell, P. (1992). Technology Diffusion and Organizational Learning: The Case of Business Computing. Organization Science, 3(1), 1-19. https://doi.org/10.1287/orsc.3.1.1
Axtell, C. M., Holman, D. J., Unsworth, K. L., Wall, T. D., & Waterson, P. E. (2000). Shopfloor innovation: Facilitating the suggestion and implementation of ideas. Journal of Occupational and Organizational Psychology, 73(3), 265-285. https://doi.org/10.1348/096317900167029
Ayo, F. E., Folorunso, O. & Folorunso, S. O. (2019). CA-KSE: a combinatorial algorithm for benchmarking in knowledge sharing environment, International Journal of Intelligent Computing and Cybernetics, 12(1), 2-22. https://doi.org/10.1108/IJICC-12-2017-0158
Bateman, T. S., & Crant, J. M. (1993). The proactive component of organizational behavior: A measure and correlates. Journal of Organizational Behavior, 14(2), 103-118. https://doi.org/10.1002/job.4030140202
Burris, E. R., Detert, J. R., & Chiaburu, D. S. (2008). Quitting before leaving: The mediating effects of psychological attachment and detachment on voice. Journal of Applied Psychology, 93(4), 912-922. https://doi.org/10.1037/0021-9010.93.4.912
Caldwell, L. (1967). Managing the Scientific Super-Culture: The Task of Educational Preparation. Public Administration Review, 27(2), 128-133. https://doi.org/10.2307/974146
Campbell, D. J. (2000). The proactive employee: Managing workplace initiative. Academy of Management Executive, 14(3), 52-66. https://doi.org/10.5465/ame.2000.4468066
Christensen, P. H. (2003). Knowledge Sharing – Time Sensitiveness and Push-pull Strategies in a Non-type Organization, Department of Management, Politics and Philosophy.
Christensen, P. H. (2007). Knowledge Sharing: Moving Away from the Obsession with Best Practices. Journal of Knowledge Management, 11(1), 36-47. https://doi.org/10.1108/13673270710728222
Davenport, T. H. (1994). Saving IT's Soul: Human Centred Information Management. Harvard Business Review, March-April, 72(2), 119-131.
Davenport, T. H. (1998), Some Principles of Knowledge Management, Graduate School of Business, University of Texas at Austin, TX.
Davenport, T. H., & Prusak, L. (2000). Working Knowledge: How organizations manage what they know, Harvard Business School Press, Boston, MA.,1-7. https://doi.org/10.1145/347634.348775
Den Hartog, D. N., & Belschak, F. D. (2007). Personal initiative, commitment and affect at work. Journal of Occupational and Organizational Psychology, 80(4), 601-622. https://doi.org/10.1348/096317906X171442
Depres, C., & Chauvel, D. (2000). Knowledge Horizons. The Present and the Promise of Knowledge Management, Butterworth Heinemann, Boston, MA. doi: 10.4324/97800 8049 6016.
Dutton, J. E., Ashford, S. J., O’Neill, R. M., & Lawrence, K. A. (2001). Moves that matter: Issue selling and organizational change. Academy of Management Journal, 44(4), 716-736. https://doi.org/10.2307/3069412
Firestone, J. M. (2001). Estimating Benefits of Knowledge Management Initiatives Concepts, Methodology and Tools, Journal of the KMCI, 1(3), 110-119.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-andbuild theory of positive emotions. American Psychologist, 56(3), 218-226. https://doi.org/10.1037/0003-066X.56.3.218
Frese, M., Fay, D., Hilburger, T., Leng, K., & Tag, A. (1997). The concept of personal initiative: Operationalization, reliability and validity in two German samples. Journal of Occupational and Organizational Psychology, 70(2), 139-161. https://doi.org/10.1111/j.2044-8325.1997.tb00639.x
Frese, M., Garst, H., & Fay, D. (2007). Making things happen: Reciprocal relationships between work characteristics and personal initiative in a four-wave longitudinal structural equation model. Journal of Applied Psychology, 92(4), 1084-1102. https://doi.org/10.1037/0021-9010.92.4.1084
Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Social capital, knowledge quality, knowledge sharing, and innovation capability of an Organization, Journal of Knowledge Management, 27(1), 25-42. https://doi.org/10.1108/JKM-03-2018-0190
Gebert, H., Geib, M., Kolbe, L. & Brenner, W. (2003), Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts, Journal of Knowledge Management, 7 (5), 107-123. https://doi.org/10.1108/13673270310505421
Jannsen, O., & Van Yperen, N. W. (2004). Employees’ goal orientations, the quality of leadermember exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal 47(3), 368-384. https://doi.org/10.2307/20159587
Krogh, G. V., Ichijo, K., & Nonaka, I. (2000). Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation, Oxford University Press, New York, NY. https://doi.org/10.1093/acprof:oso/9780195126167.001.0001
Liyanage, C., Elhag, T., Ballal, T., & Li, Q. (2009). Knowledge Communication and Translation - a Knowledge Transfer Model. Journal of Knowledge Management, 13(3), 118-131. https://doi.org/10.1108/13673270910962914
Luthans, F. (2011). Organizational behavior: An evidence-based approach. McGraw-Hill Irwin.
Malhotra, Y., & Galletta, F. D. (2003). Role of commitment and motivation in knowledge management systems implementation: Theory, conceptualisation, and measurement of antecedents of success, 36th Hawaii international conference on systems sciences, IEEE Computer Society, Los Alamitos, CA. https://doi.org/10.1109/HICSS.2003.1174264
Malik M. S., & Kanwal, M. (2018). Impacts of organizational knowledge sharing practices on employees’ job satisfaction: Mediating roles of learning commitment and interpersonal adaptability, Journal of Workplace Learning, 30(1). https://doi.org/10.1108/JWL-05-2016-0044
McLaughli, S., Paton, R. A., & Macbeth, D. (2008). Barrier Impact on Organizational Learning with Complex Organization. Journal of Knowledge Management, 12(2), 107-123. https://doi.org/10.1108/13673270810859550
Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extra role efforts to initiate workplace change. Academy of Management Journal, 42(4), 403-419. https://doi.org/10.5465/257011
Nonaka, I., & Takeuchi, H. (1995). The knowledge creating company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press. https://doi.org/10.1016/0024-6301(96)81509-3
Ohly, S., Sonnentag, S., & Pluntke, F. (2006). Routinization, work characteristics and their relationships with creative and proactive behaviours. Journal of Organizational Behavior, 27(3), 257-279. https://doi.org/10.1002/job.376
Parker, S. K., & Ohly, S. (2008). Designing motivating work. In R. Kanfer, G. Chen & R. D. Pritchard (Eds.), Work motivation: Past, present, and future (pp. 233-384). New York: Routledge.
Paulin, D., & Suneson, K. (2012). Knowledge Transfer, Knowledge Sharing and Knowledge Barriers - Three Blurry Terms in KM. The Electronic Journal of Knowledge Management, 10(1), 81-91.
Porter, M. E., & Millar, V. E. (1985). How Information Gives You Competitive Advantage, Harvard Business Review, 63(4), 149-160.
Ramaswami, S. N., & Yang, Y. (1990). Perceived Barriers to Exporting and Export Assistance Requirements. International Perspectives on Trade Promotion and Assistance, 187-206.
Rastogi, P. N. (2000). Knowledge Management and Intellectual Capital: The New Virtuous Reality of Competitiveness, Human Systems Management, 19(4), 39-49. https://doi.org/10.3233/HSM-2000-19105
Reinhardt, R. (2005). Implementation of an Intellectual Capital Management System: Advantages of a „Bottom-Up“Approach, Journal of Universal Knowledge Management, 1(1), 67-73.
Romppel, A. (2006). Competitive Intelligence – Konkurrenzanalyse als Navigationssystem im Wettbewerb, Berlin (Cornelsen).
Seibert, S. E., Kraimer, M. L., & Crant, J. M. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel Psychology, 54(2), 845- 874. https://doi.org/10.1111/j.1744-6570.2001.tb00234.x
Senge, P. M. (1990). The Fifth Discipline: The Art & Practice of the Learning Organization. New York, NY: Doubleday Currency.
Smith, J. R.; Wright S., & Pickton D. (2010). Competitive Intelligence programmes for SMEs in France: evidence of changing attitudes, Journal of Strategic Marketing, 18(7), 523‐536. https://doi.org/10.1080/0965254X.2010.529154
Szulanski, G. (1996). Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm. Strategic Management Journal, 17(Winter Special Issue), 27-43. https://doi.org/10.1002/smj.4250171105
Szulanski, G. (2003). Sticky knowledge: barriers to knowing in the firm. London: Sage Publications. https://doi.org/10.4135/9781446218761
Tuan, L. T. (2020). Coach humility and player creativity: The roles of knowledge sharing and group diversity, Sport Management Review, 23(2), 284–301. https://doi.org/10.1016/j.smr.2019.02.004
Wenger, E. C. (1998). Communities of practice: Learning, meaning and identity. Cambridge: Cambridge University Press. https://doi.org/10.1023/A:1023947624004
Wenger, E. C., & Snyder, W. M. (1999). Communities of practice: The organizational frontier. Harvard Business Review, 78(1), 139-145.
Yin, R. K. (2003). Applications of Case Study Research, (2nd edition). Sage, London.
Zapf, D., Dormann, C., & Frese, M. (1996). Longitudinal studies in organizational stress research: A review of the literature with reference to methodological issues. Journal of Occupational Health Psychology, 1(2), 145-169. https://doi.org/10.1037/1076-89126.96.36.199
How to Cite
Copyright (c) 2023 Horst J. Lechner
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.